*Funding opportunities available*
Boost your reputation amongst customers with this qualification. Good customer is easy to talk about but harder to do. That’s why we’ve developed the Highfield Level 1 Diploma in Work-Related Studies for the Customer Service Sector. With this qualification, you’ll be able to make sure your team is fully versed in the principles of customer service in a way that contributes positively to your business.
Our customer service qualification is based on our own exceptionally high customer service standards, and will give your learners a great introduction to the customer service environment or support staff already in their role.
Topics include:
Making conversation and building rapport
Complaint resolution
Communication methods
This course can be achieved within 6 months.
370 hours
296 hours
These qualifications are aimed at all learners with the aim of providing them with an introduction to the customer service environment and to provide individuals with the knowledge and understanding to enhance their success in employment. The content and structure of each qualification is designed to be flexible for learners to achieve a variety of customer service skills
Learners should be 14 or over and it is recommended that they have a good level of literacy (verbal and written) skills
To complete the Highfield Level 1 Diploma in Work-Related Studies for the Customer Service Sector
(RQF), learners must complete all the mandatory units and credits.
This course will be delivered through offline sessions.
To complete the Level 1 Diploma in Work-Related Studies for the Customer Service Sector (RQF), learners must complete all the 13 mandatory units listed below-
Creating First Impressions
Making Conversation and Building Rapport
Complaint Resolution
Listening Techniques
Standardised Approach to Customer Service
Communication Methods
Expectations of working in a customer service role
Use of online and digital software and systems
Legislation and Regulation in the Customer Service
Environment
Personal Development within Customer Service
Awareness of Equality and Diversity
Customer Feedback
Teamwork in Customer Service
All units are internally assessed by your Tutor or Assessor using a portfolio of evidence.
Please contact Integer on 01288 356263 for details of fees and funding opportunities.
On successful completion of this qualification, learners may wish to continue their development by undertaking one of the following qualifications:
• Level 2 Certificate in Customer Service (RQF)
• Level 2 Diploma in Customer Service Skills (RQF)
• Level 2 End-Point Assessment for Customer Service Practitioner
The ability to study at your own pace, on your own schedule, with variety of qualifications available is a major advantage. This flexibility makes it accessible for people balancing work, family, or other commitments to pursue their Professional goals.
Offering full 1-to-1 tutor support on all courses ensures that learners receive the guidance and help they need at every step. This personalized attention significantly enhances the learning experience and success.
Understanding the importance of education, we provide funding options to help spread the cost of your course. This approach ensures that financial constraints don't hinder your learning journey, making education accessible and achievable for all.
