Qualification

Further Information

• Structure

  The qualification has been designed to provide learners with the opportunity to try a range of employment-based skills and work-related tasters, offering flexibility and giving them more choice.

  Topics include:

  Completing a job application form
  Job searching
  Effective teamwork
  Preparing for an interview
  Health and safety in the workplace
  Working as a volunteer
  Building working relationships with customers
  Preparing for work placement
  The rules to deliver customer service
  Fire safety awareness
  The range of service provision and roles within health and social care (adults and children and young people), early years and childcare

• Course Duration

  This course can be achieved within 6 months.

• Total Qualification Time

  370 hours

• Guided Leaning Hours

  279 hours

• Who is it suitable for?

  This course is specifically designed to help build the skills of individuals interested in working and entering into a Customer Service role. The course will give you the foundation and key skills you need to demonstrate to employers that you understand the sector and are ready to start your career. It provides you with the knowledge and understanding in customer service if you’re likely to be working with customers on a daily basis as part of a job role.

• Entry Requirements

  Learners should be 14 or over and it is recommended that they have a good level of literacy (verbal and written) skills.

• How many credits are required to complete it?

  To complete the Highfield Level 1 Diploma In Personal Development for Employability (RQF),
  learners must complete the following:
  • One mandatory unit
  • a minimum of 36 credits from the optional units comprising:
  o a maximum of 18 credits at Entry Level
  o a minimum of 19 credits at Level 1 and/or 2

• Delivery & Content

  This course will be delivered through offline sessions.
  There is 1 mandatory unit: Self-assessment, and a number of optional units to choose from as per your job role interests and future prospects.

• Assessment

  All units are internally assessed by your Tutor or Assessor using a portfolio of evidence.

• Fees & Funding

  Please contact Integer on 01288 356263 for details of fees and funding opportunities.

• Outcomes & Progression

  Learners who successfully complete this qualification may progress in one of the
  following routes:
  • Employment: Successful learners in completing this qualification will gain the skills and knowledge required to start work in a variety of different sector areas e.g. security, customer service.
  • Education: Successful learners may wish to continue with their educational development and look towards completing the higher-level qualification in personal development for employability (Level 2) or work towards a more specific work based
  qualification.