The Highfield Level 1 Certificate in Work-Related Studies for the Customer Service Sector include the following topics:
Making conversation and building rapport
Complaint resolution
Communication methods
*Funding opportunities available*
Ensure customer satisfaction with this leading customer service qualification. Businesses are increasingly aware of the impact customer service can have, good and bad. That’s why it’s vital in today’s job market that learners and recruits have a good understanding of customer service. The Highfield Level 1 Certificate in Work-Related Studies for the Customer Service Sector has been designed to give learners and employees a good, fundamental understanding of the importance of customer service and their contribution.
The Highfield Level 1 Certificate in Work-Related Studies for the Customer Service Sector include the following topics:
Making conversation and building rapport
Complaint resolution
Communication methods
Learners can achieve this qualification within a month.
130 hours
101 hours
These qualifications are aimed at all learners with the aim of providing them with an introduction to the customer service environment and to provide individuals with the knowledge and understanding to enhance their success in employment. The content and structure of each qualification is designed to be flexible for learners to achieve a variety of customer service skills.
Learners should be 14 or over and it is recommended that they have a good level of literacy (verbal and written) skills.
This course will be delivered through offline sessions.
To complete the Highfield Level 1 Certificate in Work-Related Studies for the Customer Service Sector
(RQF), learners must complete the following:
• A minimum of 101 Guided Learning Hours (GLH) from any of the below units :
Creating First Impressions
Making Conversation and Building Rapport
Complaint Resolution
Listening Techniques
Standardised Approach to Customer Service
Communication Methods
Expectations of working in a customer service role
Use of online and digital software and systems
Legislation and Regulation in the Customer Service
Environment
Personal Development within Customer Service
Awareness of Equality and Diversity
Customer Feedback
Teamwork in Customer Service
All units are internally assessed by your Tutor or Assessor using a portfolio of evidence.
Please contact Integer on 01288 356263 for details of fees and funding opportunities.
On successful completion of this qualification, learners may wish to continue their development by undertaking one of the following qualifications:
• Highfield Level 2 Certificate in Customer Service (RQF)
• Highfield Level 2 Diploma in Customer Service Skills (RQF)
• Highfield Level 2 End-Point Assessment for Customer Service Practitioner
The ability to study at your own pace, on your own schedule, with variety of qualifications available is a major advantage. This flexibility makes it accessible for people balancing work, family, or other commitments to pursue their Professional goals.
Offering full 1-to-1 tutor support on all courses ensures that learners receive the guidance and help they need at every step. This personalized attention significantly enhances the learning experience and success.
Understanding the importance of education, we provide funding options to help spread the cost of your course. This approach ensures that financial constraints don't hinder your learning journey, making education accessible and achievable for all.